Electrical Emergencies

Your electricity network operator looks after the safety and security of your electricity supply. In the event of an electrical emergency or power outage you can contact your individual operator by using the emergency contact numbers shown below. If you would simply like to enquire about guaranteed standards or a service provided by your electricity network operator, please use the general enquiry numbers. To identify your electricity distributor you’ll need the relevant two digits shown as part of your supply number on your electricity bill. This number is made up of 13 digits and shown in the bottom row of the ‘S grid’. The chart below shows an example of this. Alternatively you can call us at 0330 088 2679 to find out who your electricity distributor is.  

Electricity supply number

Distributor

Emergency/Supply loss (24h)

General Enquiries 

10 UK Power Networks 0800 783 8838 0845 601 4516 
11 Western Power Distribution 0800 056 8090 0845 724 0240 
12 UK Power Networks 0800 028 0247 0845 601 4516
13 Scottish Power Energy Networks 0845 272 2424 0845 273 4444
14 Western Power Distribution 0800 328 1111 0845 724 0240 
 15  Northern Powergrid  0800 668 877  0845 070 7172
 16  Electricity North West   0800 195 4141  0800 048 1820
 17  Scottish Hydro Electric Power Distribution   0800 300 999  0800 048 3515
 18  Scottish Power Energy Networks   0845 272 7999  0845 273 4444
 19  UK Power Networks  0800 783 8866  0845 601 4516
 20  Southern Electric Power Distribution  0800 072 7282  0800 048 3516
 21  Western Power Distribution  0800 052 0400  0845 601 3341
 22  Western Power Distribution  0800 365 900  0845 601 2989
 23 Northern Powergrid  0800 375 675 0845 070 7172  
 24  Independent Power Networks Ltd  0800 013 0849 0845 055 6199
 25  ESP Electricity Ltd  0800 731 6945  01372 227 560
 26  Energetics Electricity Ltd  0800 804 8688  01698 404 640
 27  The Electricity Network Company Ltd  0800 032 6990  01359 243 292
 28  UK Power Networks (IDNO)  0800 028 0247  0845 601 4516